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Automated Logistics Bot
WhatsApp-based chatbot for tracking shipments and managing inventory.
The Challenge
Customer support was overwhelmed with 'Where is my order?' queries, causing delays and poor customer satisfaction.
Our Solution
Created an intelligent WhatsApp bot using Twilio and FastAPI that connects directly to the logistics backend to provide instant updates.
Key Implementations
- Natural language order status and tracking querying
- Seamless Twilio WhatsApp API integration
- High-speed FastAPI logistics database connectors
- Dockerized containerized setup for robust scaling
- Automatic customer agent handoff interface
Project Impact & Results
65%
Support Ticket Reduction
24/7
Instant Chat Support
10k+
Queries Handled Daily
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